Welcome to Ailiyou Tour. Please read these Privacy Policy and Terms and Conditions carefully before using our services.
By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please do not use our services.
Privacy Policy
1. Collection of Personal Information
Ailiyou Tour collects personal information necessary to provide our services, including your name,
contact details, payment information, and preferences. This information is collected when you make a booking, subscribe to our newsletter, or contact us for support.
2. Use of Personal Information
The personal information we collect is used to:
Process bookings and payments.
Provide customer support.
Improve our services and website.
Communicate with you about promotions, special offers, and updates.
3. Sharing of Personal Information
Ailiyou Tour does not sell, trade, or rent your personal information to third parties.
We may share your information with trusted partners who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information.
All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database, accessible only by those authorized with special access rights to such systems.
5. Cookies
Our website uses cookies to enhance your experience. Cookies are small files that a site or its service
provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
6. Your Consent
By using our site, you consent to our website privacy policy.
Terms and Conditions
1. Acceptance of Terms
By accessing or using the services provided by Ailiyou Tour, you agree to comply with and be bound by these Terms and Conditions,
as well as any other guidelines, policies, or rules applicable to our services.
2. Pre-Payment for Services and Goods
Ailiyou Tour accepts pre-payment for all services and goods sold to clients, including room bookings, car rentals,
KTV services, and restaurant reservations. Payment must be completed at the time of booking to confirm your reservation. Accepted payment methods include credit cards, debit cards, and other electronic payment options as provided on our website.
3. Guarantee of Goods and Services
We guarantee the quality and delivery of all goods and services purchased through Ailiyou Tour.
Should you encounter any issues with the services provided, please contact our customer support team. We will address and resolve any concerns promptly, including service disruptions, cancellations, or quality issues.
4. Billing Terms with Guarantee
All transactions made through Ailiyou Tour are processed securely through our trusted payment gateways.
Clients will receive a detailed invoice for each transaction, which includes a guarantee of the services and goods purchased. In case of any discrepancies, clients must notify us within 14 days of the transaction date for resolution. We assure that any billing issues will be resolved in favor of the client within a reasonable timeframe.
5. Refund Policy
Our refund policy is designed to ensure customer satisfaction. Refunds for canceled services or goods are subject to the following conditions:
Room Bookings: Refunds are available for cancellations made at least 48 hours before the scheduled check-in date.
Refunds will be processed within 7-10 business days.
Car Rentals: Refunds are available for cancellations made at least 48 hours before the scheduled rental start time.
Refunds will be processed within 7-10 business days.
KTV Services: Refunds are available for cancellations made at least 24 hours before the scheduled KTV session.
Refunds will be processed within 5-7 business days.
Restaurant Reservations: Refunds are available for cancellations made at least 24 hours before the reservation time.
Refunds will be processed within 5-7 business days.
In case of any force majeure or unavoidable circumstances, refunds will be considered on a case-by-case basis
and processed within a reasonable timeframe.
6. Non-Involvement with Politically Exposed
Ailiyou Tour maintains a policy of non-involvement with Politically Exposed . We do not provide services to individuals
or entities that are politically exposed, ensuring compliance with international standards and regulations.
7. Additional Acquiring Bank Facilities
To provide our clients with a seamless and secure payment experience, Ailiyou Tour utilizes multiple acquiring bank facilities. This approach ensures:
Higher Transaction Success Rates: Multiple acquiring banks help in increasing the success rate of transactions by routing through the most efficient channel.
Redundancy in Payment Processing: Having multiple acquiring banks ensures that even if one bank faces issues, others can process transactions without interruptions.
Better Fraud Prevention: Multiple banks enhance fraud detection capabilities, ensuring safer transactions for our clients.
8. Use of Services
Clients must use our services in accordance with all applicable laws and regulations.
Ailiyou Tour reserves the right to terminate access to our services for any user who violates these Terms and Conditions or engages in fraudulent, abusive, or harmful activities. Misuse of our services, including but not limited to hacking, scraping, or using our platform for illegal activities, will result in immediate termination and possible legal action.
9. Limitation of Liability
Ailiyou Tour is not liable for any indirect, incidental, or consequential damages arising out of or related to the use of our services.
Our total liability for any claim arising from these Terms and Conditions is limited to the amount paid by the client for the relevant service or good. We do not guarantee uninterrupted or error-free service and are not responsible for any delays or failures in performance due to circumstances beyond our control.
10. Amendments
Ailiyou Tour reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website,
and continued use of our services constitutes acceptance of the amended terms. We encourage clients to review these Terms and Conditions periodically to stay informed about any updates.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact our customer support team at Phone: 0969834888，Email: ailiyoutourboutique@gmail.com.
We are committed to providing excellent customer service and will respond to inquiries promptly.
By using Ailiyou Tour’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
